My father taught me that in business, even if it were not my fault, to just apologise. So I say sorry to you for making you upset, angry or unhappy.
I am sorry that we cannot give you another saturday slot when you miss your scheduled saturday appointment by not showing up at all or giving us less than a day's notice. I miss spending saturdays with my family because of the nature of my job which has fullday shoots lined up on saturdays. When you do not show up, that is an hour of time I could have spent with my boys.
I am sorry that I did not receive your email, I do not know why some emails get lost in transmission. I will check with my service provider to make sure this doesn't happen again. Generally I reply all my emails within 24-36hours of receiving them. Please call us in the studio for faster response.
I am sorry that we "force" you to wear certain clothes for your shoot. We were merely offering our professional opinions and suggestions on what would turn out better in your photographs. You need not show your displeasure by refusing to smile or cooperate, simply telling me how you feel there and then would suffice. We would have respected your decision, thereby resulting in less friction during the shoot and a better outcome altogether.
I am sorry that we are "unoriginal" in using certain props/fabric/poses over and over again. If we can take your suggestion of pasting your faces over the same props/fabric/poses, that would really make our job easier, thanks for the brilliant idea.
I am sorry that I wasn't Singa the Courtesy Lion when replying your SMS as I was busy shooting when your text came through and had to multi-task. I apologise for the typo in my text which you repeatedly made fun of by posting it on my forum thread.
I am sorry that you feel the need to pass judgement on me or my business when you have never met me or come for a shoot before.
I am sorry that I am too direct when speaking and that I am no good at honeycoating words. I wear my heart on my sleeves and I understand now that this is not a good trait for running a business. I will try my best to improve in this area.
I apologise that I have no training in customer servicing, marketing or running a business. This shows up as flaws as I try to do all these roles while being a mother and wife. And no, I do not have a maid.
I am sorry again for all the above but will continue to learn and improve as I go along, taking all that you will throw at me, because I love what I do and for the 2 reasons below.
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